Returns & Exchanges
At Tommys Timepieces, we want you to be completely satisfied with your luxury investment, which is why we offer a 30-day window for returns or exchanges on all watches in their original, unworn condition. Please ensure all original packaging, tags, and protective films are intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the timepiece you wish to return or exchange.
Package Your Timepiece
Carefully place the watch in its original presentation box, ensuring all warranty cards and manuals are included, and secure it inside a sturdy shipping carton.
Attach Shipping Label
Print the prepaid insured shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized courier location.
Inspection and Refund
Once our master horologists verify the condition of the returned item, we will process your refund or dispatch your new selection within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing