Frequently Asked Questions
Everything you need to know about your next luxury investment.
Are all watches at Tommys Timepieces authentic?
Absolutely. Every timepiece in our collection undergoes a rigorous multi-point inspection by our certified horologists to ensure 100% authenticity and original parts.
How long does shipping take?
We offer insured express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs.
What is your return policy?
We offer a 14-day return period for all unworn watches in their original packaging with all security tags intact. Please note that bespoke or customized orders are final sale.
Do the watches come with a warranty?
Yes, every watch purchased from Tommys Timepieces includes a 24-month limited warranty covering the internal movement and mechanical components.
Can I have my watch resized before delivery?
Certainly. During checkout, you can provide your wrist measurement in the notes section, and our technicians will adjust the bracelet for a perfect fit free of charge.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for qualified buyers.